A detailed statement of the model can be found in my 2004 book, Communicating Social Support (Cambridge). I apply the model in my research on Heart-healthy Lifestyle Changes and Couple Communication. A brief summary that includes directions for further research and uses of the theory appears in:
Goldsmith, D. J. (2016). Normative model of social support. In C. E. Berger, & M. E. Roloff (Eds.), International Encyclopedia of Interpersonal Communication. Malden, MA: Wiley-Blackwell.